Terms & Conditions

Frontline RX Pharmacy provides prescription dispensing, delivery coordination, medication counseling, and related pharmacy support. All services are rendered by licensed pharmacists in compliance with federal and state law.

We may communicate with patients, providers, and insurers as part of normal pharmacy operations, including to:

• Process prescriptions and authorizations.
• Coordinate deliveries or pickups.
• Provide medication counseling or reminders.
• Notify patients of updates related to their prescriptions or treatment.

By providing your contact information, you consent to receive communications from Frontline RX Pharmacy through:

• Phone calls (live or automated)
• SMS and MMS messages (text or multimedia)
• Email

These communications may include:

• Prescription refill or delivery reminders
• Order and authorization updates
• Appointment or consultation notices
• General pharmacy notifications

You confirm that the contact information you provide belongs to you and is accurate.

Opt-In Consent

By replying YES, checking a consent box, or signing electronically, you agree to receive communications as outlined above.

You understand that:

• Message and data rates may apply.
• Message frequency may vary based on your prescriptions.
• Your consent is voluntary and not required to receive pharmacy services.

Opt-Out Instructions

You may revoke consent at any time by:

• Replying STOP to text messages.
• Informing us verbally or in writing that you wish to stop receiving calls or emails.

Once you opt out, we will continue to communicate with you only as required by law or for necessary healthcare-related purposes, such as refill authorizations, safety recalls, or compliance notifications.

Frontline RX Pharmacy complies fully with the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI).

We:

• Maintain administrative, technical, and physical safeguards for all PHI.
• Limit access to authorized personnel only.
• Use your PHI solely for treatment, payment, or healthcare operations.
• Never sell or share PHI for marketing purposes.

For detailed information on how we collect, store, and protect your information, please review our separate Privacy Policy.

Under Florida Statute §440.13(3)(j), patients—especially those covered by workers' compensation—retain the absolute right to choose their pharmacy.

• No employer, insurance carrier, or third-party administrator may dictate or interfere with this choice.
• Coverage or payment cannot be conditioned on the use of a specific pharmacy.
• By choosing Frontline RX Pharmacy, you are exercising your lawful right to select your preferred pharmacy provider.

By using our services, you agree to:

• Provide accurate and complete personal and medical information.
• Follow the directions for your prescribed medications.
• Notify us promptly of any changes in your contact or insurance information.
• Use our website and communication channels for lawful, healthcare-related purposes only.

Our website is provided for informational and service-related purposes only.

• Do not use this site for medical emergencies—call 911 or your healthcare provider.
• You may not attempt to access secure systems or interfere with our website's operation.
• Any misuse, fraudulent activity, or unauthorized access is prohibited and may result in termination of access or legal action.

All website content, including logos, images, and materials, is the property of Frontline RX Pharmacy and protected by copyright laws.

While we strive to provide accurate, timely, and secure services, Frontline RX Pharmacy does not guarantee that all website functions or communications will be error-free or uninterrupted.

We are not responsible for damages arising from:

• Delays or delivery failures caused by carriers or third-party systems.
• Inaccurate information provided by users.
• Unauthorized access beyond our control.

We may update or amend these Terms and Conditions at any time to reflect changes in regulations, technology, or our operations. The updated version will be posted with a new “Effective Date.” Continued use of our services constitutes acceptance of the revised terms.

If you have any questions regarding these Terms, your privacy rights, or your communication preferences, please contact us: